1. Order customized products.
2. Demand communication: Customers provide design requirements and ideas.
3. Design confirmation: Provide design solutions based on customer needs.
4. Customers confirm the design solutions.
5. Production: Start the printing or production process.
6. Shipping: Products are packaged and sent to customers.
7. After-sales service: Provide follow-up support, such as problem feedback or returns and exchanges.

Depending on the resolution and pixels, PSD, JPEG, TIFF files can become blurry when enlarged. Thumbnail JPG or GIF cannot be used for large-size printing. If submitting these files, please follow the guidelines below.

100% scale (full-size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art can be scaled to any size without loss of resolution, and the image will be clear and sharp. Vector files can be submitted at any size, proportional to the size of the banner.

Once your artwork is approved it goes straight into production and no changes can be made.

Our design team will work with you until we create a banner that you are happy with. If we cannot agree, you will receive a full refund within 24 hours.

Due to lack of your confirmation, your order will be cancelled.

QSUM's printers are calibrated to print colors accurately to match orders, but we are not responsible if something goes wrong. Thumbnails may look different on our screens and devices than on yours. We do not refund or accept returns due to color, depth or tint. However, we recommend Pantone+ Color Bridge Coated for the best match. We handle each case on a case-by-case basis.

1. Low resolution: Images with resolutions below 300 DPI (dots per inch) usually do not print well.
2. Overscaling: When images are enlarged beyond their original size, they lose detail and clarity.
3. Small images: Small images or thumbnails downloaded from web pages are often not suitable for printing.
4. Overcompression: Using highly compressed JPEG files may result in reduced image quality.

We use state-of-the-art printing and finishing equipment. We have dye-sublimation, direct to fabric, solvent, eco-solvent and HP-Latex printers. Our solvent and eco-solvent printers have a maximum resolution of 320 dpi, while our UV printers have a maximum resolution of 1000 dpi. Direct to fabric printing and dye-sublimation transfer technology are used to print all of our fabric products. We offer solvent and UV printing for flag banners.

Due to their personalized nature, customized products cannot be resold once they are made, so returns are not accepted. The specific terms are as follows:
Before the product is produced, the customer needs to carefully review and confirm the design plan. Once confirmed, it is deemed to accept the design.
If the product is damaged during transportation or there are obvious production errors, the customer must contact us within 7 days after receiving the product for processing.
Returns will not be accepted due to dissatisfaction caused by personal reasons (such as size, color, blurred custom pictures provided, etc.).