Use the 5% code "QSUM5%" .
SHIPPING & DELIVERY
We are committed to delivering your orders safely and on time. Please review our shipping information below.
Shipping Regions
We currently offer shipping services to the following countries:
- Canada
- United States
Shipping Time
Orders received before 12:00 PM China Shanghai Time (Mon - Sat) will be shipped on the same day.
Orders received after 2:00 PM China Shanghai Time will be shipped on the next business day.
- Production Time: 2–3 days
- Shipping Time: 6–8 days excluding production time
Delivery times are not guaranteed. Customs clearance may cause additional delays.
Free Shipping Policy
All customized products are eligible for free shipping.
Duties & Taxes
Duties and taxes vary by market and are the responsibility of the customer.
Please check with your local customs office for more details.
Shipping Options & Costs
| ITEM | SHIPPING COST (USD/CAD) |
|---|---|
| 15FT Flag with Pole Kit (4.3m) | Continental U.S.: $20 USD | Alaska, Hawaii, Puerto Rico: $40 USD | Canada: $27 CAD |
| 15FT Aluminum Alloy Flagpole with Ground Spike/Heavy Duty Base (4.3m Pole Kit) | Continental U.S.: $20 USD | Alaska, Hawaii, Puerto Rico: $40 USD | Canada: $27 CAD |
| 11FT Feather Flag Pole Kit (3.3m) | Continental U.S.: $20 USD | Alaska, Hawaii, Puerto Rico: $40 USD | Canada: $27 CAD |
| QSUM Feather Flag Base Stand | Continental U.S.: $20 USD | Alaska, Hawaii, Puerto Rico: $40 USD | Canada: $27 CAD |
| 8FT Feather Flag with Pole Kit (2m Flag Set) | Continental U.S.: $10 USD | Alaska, Hawaii, Puerto Rico: $30 USD | Canada: $14 CAD |
| 8FT Flag (Flagpole Not Included 3.4m) | Continental U.S.: $10 USD | Alaska, Hawaii, Puerto Rico: $30 USD | Canada: $14 CAD |
| 8FT Flag (Flagpole Not Included 3.3m) | Continental U.S.: $10 USD | Alaska, Hawaii, Puerto Rico: $30 USD | Canada: $14 CAD |
| 11FT Flag Fit for 15FT Flagpole (Flagpole Not Included 4.3m) | Continental U.S.: $10 USD | Alaska, Hawaii, Puerto Rico: $30 USD | Canada: $14 CAD |
| 11FT Feather Flag with Flagpole/Ground Stake/Portable Bag (3.4m) | Continental U.S.: $15 USD | Alaska, Hawaii, Puerto Rico: $35 USD | Canada: $20 CAD |
| 11FT Swooper Flag with Flagpole/Ground Stake (3.3m) | Continental U.S.: $15 USD | Alaska, Hawaii, Puerto Rico: $35 USD | Canada: $20 CAD |
| 11FT Feather Flag Replacement Pole (3.4m Pole Kit) | Continental U.S.: $15 USD | Alaska, Hawaii, Puerto Rico: $35 USD | Canada: $20 CAD |
Track Your Order
Shipping Confirmation: You will receive an email with the tracking number once your order is shipped.
Tracking Information Availability: It may take up to 12 hours for tracking details to be updated.
You can track your order using the Track Your Order link in the footer.
Tracking Issues
We are happy to assist you, but we only have access to the same tracking information as you do.
We encourage you to contact the carrier directly to resolve any issues.
If all else fails, please email our support team at support@qsum.com.
Lost or Damaged Packages
QSUM is not responsible for any items lost or damaged during shipping.
In such cases, please file a claim directly with the carrier.
All claims should be submitted to the respective shipping carrier.
For further assistance, contact us at support@qsum.com.
