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About products, quality and materials

What are feather flags made of?

Our feather flags are usually made of high-quality polyester material, which is weather-resistant and suitable for outdoor use.

What sizes do feather flags come in?

We offer a variety of sizes, usually including small, medium, large (8FT/11FT/15FT), etc. The specific size can be customized according to needs.

How do I install a feather flag?

The feather flag comes with an easy-to-install bracket and base, you can easily install it by just following the instructions.

Do feather flags withstand the elements?

Our feather flags are designed with wind and rain in mind, but in extreme conditions we recommend that you retract them to protect the product.

What is the minimum order quantity for custom feather flags?

Usually our minimum order quantity for custom orders is 1 piece, but it can be adjusted according to the situation. If the quantity is large, please contact us separately for a discount.

How do I choose the size and accessories for the corresponding product?

You can get relevant information from the product main picture and detail page, and confirm that the product can be used with accessories before placing an order to avoid mismatches.

Is there a warranty period for the product?

We stand behind our "Commitment to Quality" by offering an industry-leading 30-day (1-month) warranty. If for any reason you are not completely satisfied with your purchase, rest assured that you are covered under specific terms.

If there are specific issues with your order, primarily related to (but not limited to) receiving a damaged product/shipping damage/product loss, upon delivery, customers should report these discrepancies within a few hours of receiving the order. Failure to report within this period will result in the product not being eligible for our warranty.

For other issues, such as product failure or ink issues due to manufacturing defects within this 30-day period, QSUM will replace the product free of charge or provide a credit equal to the value of the defective product.

Please note: QSUM reserves the right to investigate the claim to determine if it qualifies for its guarantee. It will then decide on a refund or replacement based on the customer's preference.

How can QSUM offer such low prices without compromising on quality?

1.QSUM has 20 years of experience in the production of printed advertising logo products.
2.QSUM has excellent supply chain management, and reduces costs by optimizing the procurement process, selecting cost-effective raw materials and suppliers.
3.QUSM introduces advanced production equipment and technology to improve production efficiency and reduce labor costs.
4.QSUM improves the efficiency of the optimized production process through lean production and reducing waste.
5.QSUM has a mature design team, production team and customer service team.

What if my order is lost by the shipping company?

If our carrier loses your order, we will investigate the package and resend it via priority shipping. This may take approximately 3-4 days.

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