Use the 5% code "QSUM5%" .
Yes, please contact our sales department at support@qsum.com for more information on how we can process your bulk order.
About Orders, Payments and Shipping
Does QSUM offer bigger discounts for commercial orders?
How much is the shipping cost?
All shipping costs are calculated based on the products you order from us. You will see the exact shipping cost on the shopping cart page.
How long will it take for me to receive my custom banner?
Once we have approval of the artwork, it will take our team 12-24 business hours to produce the banner. After that, it may take 7-15 business days, depending on the type of shipment.
What if my order is not delivered within the stipulated time?
The QSUM website will display the estimated delivery date of the product based on the shipping method you choose. Please use the correct payment method when checking out. If there is a problem with the shipping company, we will proactively communicate with the customer to obtain a solution.
What if my package is returned to sender?
If an order is returned to our facility, we will make every effort to contact the customer to re-ship the order. If we are unable to contact the customer, we will be forced to abandon the order 30 days after receiving the returned order.
Can I cancel my order and get a full refund?
You can contact our customer service team via chat. We will check the progress of the order and if possible, we will make changes to the order. However, once the order has been processed and put into production, no changes can be made to the order.
What if I receive a damaged order?
QSUM guarantees that your order will be delivered safe and sound. However, sometimes an order may be damaged in transit. In this case, you can take pictures of the product as well as pictures of the shipping box that clearly show the damage and the package label. After reviewing the pictures, we will provide a refund, re-shipment, or store credit.
I only received part of my order - where is the rest?
Due to different materials, we are unable to pack multiple items from the same order into the same package. Products may come in multiple containers. If you have any questions or need help finding alternative packaging, please contact our Customer Service team.
Can I change my delivery address?
You can modify the shipping address during the order packaging process. If you need assistance, please contact our Customer Support team. However, you will not be able to change the shipping address after your order has been packaged.
Can I make corrections to my order once the artwork has been approved?
No, once the design is approved you cannot make any changes to your order.