Use the 5% code "QSUM5%" .
30-Day Returns
Most items are eligible for return within 30 days of receipt.
Quality Guarantee
If there's a quality issue, we'll cover the return shipping cost.
Refund to Original
Refunds are issued to your original payment method within 2–5 business days.
Need Help?
Our support team is here to assist you every step of the way.
Our Return Process
1
Contact Us
Reach out within 30 days of receiving your order.
2
Return Item
Send back the item(s) in original condition.
3
Inspection
We'll inspect your return and confirm eligibility.
4
Refund
Refund will be issued to your original payment method.
5
Complete
You'll receive a confirmation once your return is completed.
What Can Be Returned?
Eligible for Return
- Unused and undamaged items
- In original packaging
- Within 30 days of receipt
- Hardware & accessories (unused)
Not Eligible for Return
- Customized or made-to-order products
- Items that have been used or installed
- Clearance or final sale items
- Gift cards
Note
Customized products are not eligible for returns unless there is a quality issue or we made an error.
Return Shipping Costs
Quality Issues: QSUM covers the return shipping cost.
Buyer's Reason: Buyer is responsible for return shipping cost.
Non-Defective Items: Shipping costs are not covered.
Refunds include return shipping (if applicable).
Warranty Claims
Our standard warranty period is 30 days from the date of receipt.
- Covers material and workmanship defects
- Does not cover damage from misuse, accidents, or normal wear
- We will repair, replace, or refund defective items
Hardware & Accessories
If you wish to return unused hardware, most items are eligible within 30 business days of receipt.
- Please contact us to obtain a Return Authorization Number
- Follow return shipping instructions provided by our team
How to Make a Warranty Claim
- Send us photos or videos showing the issue
- Return the physical product to us (if required)
- We will inspect and process your warranty claim
- Refund or replacement will be issued within 2–5 business days