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Artworks & Graphics
1. Order customized products.
2. Demand communication: Customers provide design requirements and ideas.
3. Design confirmation: Provide design solutions based on customer needs.
4. Customers confirm the design solutions.
5. Production: Start the printing or production process.
6. Shipping: Products are packaged and sent to customers.
7. After-sales service: Provide follow-up support, such as problem feedback or returns and exchanges.
Depending on the resolution and pixels, PSD, JPEG, TIFF files can become blurry when enlarged. Thumbnail JPG or GIF cannot be used for large-size printing. If submitting these files, please follow the guidelines below.
100% scale (full-size output) at 100 dpi
50% scale at 200 dpi or higher
25% scale at 300 dpi or higher
10% scale at 600-1200 dpi
Vector: Line art can be scaled to any size without loss of resolution, and the image will be clear and sharp. Vector files can be submitted at any size, proportional to the size of the banner.
Once your artwork is approved it goes straight into production and no changes can be made.
Our design team will work with you until we create a banner that you are happy with. If we cannot agree, you will receive a full refund within 24 hours.
Due to lack of your confirmation, your order will be cancelled.
Products & Materials
Our feather flags are usually made of high-quality polyester material, which is weather-resistant and suitable for outdoor use.
We offer a variety of sizes, usually including small, medium, large (8FT/11FT/15FT), etc. The specific size can be customized according to needs.
The feather flag comes with an easy-to-install bracket and base, you can easily install it by just following the instructions.
Our feather flags are designed with wind and rain in mind, but in extreme conditions we recommend that you retract them to protect the product.
Usually our minimum order quantity for custom orders is 1 piece, but it can be adjusted according to the situation. If the quantity is large, please contact us separately for a discount.
Orders, Payments & Shipping
All shipping costs are calculated based on the products you order from us. You will see the exact shipping cost on the shopping cart page.
Once we have approval of the artwork, it will take our team 12-24 business hours to produce the banner. After that, it may take 7-15 business days, depending on the type of shipment.
The QSUM website will display the estimated delivery date of the product based on the shipping method you choose. Please use the correct payment method when checking out. If there is a problem with the shipping company, we will proactively communicate with the customer to obtain a solution.
You can contact our customer service team via chat. We will check the progress of the order and if possible, we will make changes to the order. However, once the order has been processed and put into production, no changes can be made to the order.
QSUM guarantees that your order will be delivered safe and sound. However, sometimes an order may be damaged in transit. In this case, you can take pictures of the product as well as pictures of the shipping box that clearly show the damage and the package label. After reviewing the pictures, we will provide a refund, re-shipment, or store credit.
Can't find what you're looking for?
Our support team is here to help you.
Email Us
support@qsum.com
Live Chat
Mon - Fri: 9AM - 6PM (UTC)