You can contact our customer service team via chat. We will check the progress of the order and if possible, we will make changes to the order. However, once the order has been processed and put into production, no changes can be made to the order.

QSUM guarantees that your order will be delivered safe and sound. However, sometimes an order may be damaged in transit. In this case, you can take pictures of the product as well as pictures of the shipping box that clearly show the damage and the package label. After reviewing the pictures, we will provide a refund, re-shipment, or store credit.

Due to different materials, we are unable to pack multiple items from the same order into the same package. Products may come in multiple containers. If you have any questions or need help finding alternative packaging, please contact our Customer Service team.

You can modify the shipping address during the order packaging process. If you need assistance, please contact our Customer Support team. However, you will not be able to change the shipping address after your order has been packaged.

Due to their personalized nature, customized products cannot be resold once they are made, so returns are not accepted. The specific terms are as follows:
Before the product is produced, the customer needs to carefully review and confirm the design plan. Once confirmed, it is deemed to accept the design.
If the product is damaged during transportation or there are obvious production errors, the customer must contact us within 7 days after receiving the product for processing.
Returns will not be accepted due to dissatisfaction caused by personal reasons (such as size, color, blurred custom pictures provided, etc.).

The QSUM website will display the estimated delivery date of the product based on the shipping method you choose. Please use the correct payment method when checking out. If there is a problem with the shipping company, we will proactively communicate with the customer to obtain a solution.

If an order is returned to our facility, we will make every effort to contact the customer to re-ship the order. If we are unable to contact the customer, we will be forced to abandon the order 30 days after receiving the returned order.