Shipping policy

Shipping Regions
We currently offer shipping services to the following countries: Canada, United States.

Shipping Time

• Orders received before 12:00 PM China Shanghai Time (Monday to Saturday) will be shipped on the same day.
• Orders received after 2:00 PM China Shanghai Time will be shipped on the next business day.
• Production Time: 2-3 days.
• Shipping Time: 6-8 days (excluding production time).
• We do not guarantee shipping times. In case of delays, we will coordinate with the carrier to ensure the package arrives as soon as possible. Customs clearance may cause additional delays.

Shipping Options & Costs

Feather Flags & Flagpole Kits:

• 15FT Flag with Pole Kit (4.3m)
• 15FT Aluminum Alloy Flagpole with Ground Spike/Heavy Duty Base (4.3m Pole Kit)
• 11FT Feather Flag Pole Kit (3.3m)
• QSUM Feather Flag Base Stand
  • Continental U.S.: $20 USD
  • Alaska, Hawaii, Puerto Rico: $40 USD
  • Canada: $27 CAD

8FT Feather Flag with Pole Kit (2m Flag Set)

• 8FT Flag (Flagpole Not Included 3.4m)
• 8FT Flag (Flagpole Not Included 3.3m)
• 11FT Flag Fit for 15FT Flagpole (Flagpole Not Included 4.3m)
  • Continental U.S.: $10 USD
  • Alaska, Hawaii, Puerto Rico: $30 USD
  • Canada: $14 CAD

11FT Feather Flag with Flagpole/Ground Stake/Portable Bag (3.4m)

• 11FT Swooper Flag with Flagpole/Ground Stake (3.3m)
• 11FT Feather Flag Replacement Pole (3.4m Pole Kit)
  • Continental U.S.: $15 USD
  • Alaska, Hawaii, Puerto Rico: $35 USD
  • Canada: $20 CAD

Free Shipping Policy

• All customized products are eligible for free shipping.

Duties & Taxes

• Duties and taxes vary by market and are the responsibility of the customer.
• Please check with your local customs office for more details.

Track Your Order

• Shipping Confirmation: Once the shipping label is printed, you will receive an email with the tracking number.
• Tracking Information Availability: It may take up to 12 hours for tracking details to be updated.
• You can track your order using the "Track Your Order" link located in the footer of our website.

Tracking Issues

• We are happy to assist you, but we only have access to the same tracking information as you do.
• We encourage you to contact the carrier directly to resolve any issues.
• If all else fails, please reach out to our support team at support@qsum.com.

Lost or Damaged Packages

• QSUM is not responsible for any items lost or damaged during shipping.
• In such cases, please file a claim directly with the carrier.
• All claims should be submitted to the respective shipping carrier.
• If you require further assistance, please contact our support team at support@qsum.com.